Returns and craftsman warranty

Straightforward terms designed to ensure absolute peace of mind with your workshop order.

30-day return policy

Structural timber guarantee

Hassle-free damage claims

Unused soy candles, diffusers, and unopened textiles may be returned within 30 days of delivery for a full refund.

Custom frames, coasters, and wooden goods carry a craftsman warranty protecting against joint separation or natural timber defects.

If parcel transit damages your item, notify us immediately with photos for a prompt replacement at no additional shipping cost.

Need assistance with a return or claim?

Our workshop team is ready to help resolve your inquiry quickly.